Returns Policy

At Fancy Print Studio, all products are custom-printed to order. Because each job is produced specifically for you based on the artwork files and specifications you provide, we generally do not accept returns or offer refunds for change-of-mind purchases.

However, we are committed to ensuring you receive a product that meets the agreed specifications. If there is a verified defect or error on our part, we will work with you to find a fair resolution.

We are unable to accept returns or issue refunds for the following situations, as these are considered customer-initiated errors:

• Spelling, grammar, or design errors in the artwork files you submitted
• Low-resolution, pixelated, or poor-quality output due to low-resolution artwork submitted
• Colour variation between screen display and printed output (RGB vs CMYK differences)
• Wrong product type, size, quantity, or finishing options selected by the customer
• Size variations of up to 2 inches due to material or finishing processes
• Change of mind after the order has been approved and sent to press

A reprint or resolution may be offered at no additional charge if the issue is determined to be caused by Fancy Print Studio, including:

• Printing defects such as banding, streaks, or significant colour inconsistencies not caused by the submitted artwork
• Wrong product printed — incorrect size, material, or finishing applied on our end despite correct order details
• Incorrect quantity delivered — receiving fewer items than the confirmed order
• Physical damage to the product caused during our production process

To raise a return or reprint request, please contact us within 3 business days of receiving your order and provide the following:

• Your order number and date of purchase
• A clear description of the issue or defect
• Photographs clearly showing the defect on the received product
• The original artwork files you submitted (for comparison purposes)

Fancy Print Studio's preferred resolution for verified production defects is a reprint of the affected order at no cost to you. Monetary refunds are only considered in exceptional circumstances where a reprint is not a viable resolution.

Where a refund is approved, it will be processed back to the original payment method within 7–14 business days, subject to your bank's processing time.

If your order arrives visibly damaged, please do not accept the delivery and immediately notify our team. If damage is only discovered upon unpacking, contact us within 24 hours of receipt with photographic evidence.

For orders that are confirmed lost in transit by the courier, we will investigate and, where applicable, arrange a reprint or resolution at our discretion.

Where a physical return is required and approved by our team, items must be returned in their original condition and packaging to our premises at:

Items must not be used, altered, or further processed. Returns sent without prior approval from our team will not be accepted and will be returned to sender.

If you have any questions about our Returns Policy or need to raise a concern, please don't hesitate to reach out to our team. We are committed to resolving all issues promptly and fairly.