Shipping Policy

Fancy Print Studio ships orders across Malaysia via trusted courier partners. We take great care in packaging your printed products to ensure they arrive in perfect condition.

Shipping is only arranged after your order has been fully completed and quality-checked by our production team. Please note that shipping transit time is separate from and in addition to printing turnaround time.

We currently ship to addresses within Peninsular Malaysia and East Malaysia (Sabah & Sarawak). We do not offer international shipping at this time.

• Peninsular Malaysia — Klang Valley, Selangor, and all major states
• East Malaysia — Sabah and Sarawak (longer transit times apply)
• International Shipping — not available at this time

Shipping charges are calculated based on the weight, dimensions, and destination of your order. The applicable shipping fee will be displayed at checkout before you confirm your order.

• Peninsular Malaysia — rates vary by weight and distance from our Kuala Lumpur facility
• East Malaysia — higher rates apply due to distance; quoted at checkout
• Oversized or bulk orders — custom shipping quotes will be provided upon request

Transit times below are estimates only and are counted from the date your order is dispatched — not from your order placement date. Printing turnaround time applies separately before dispatch.

• Klang Valley — 1–2 business days
• Peninsular Malaysia (other states) — 2–4 business days
• East Malaysia (Sabah & Sarawak) — 4–7 business days

Orders are dispatched on business days only (Monday to Friday, excluding public holidays and Saturday afternoons). Orders completed before our daily dispatch cutoff will be sent out the same day where possible.

Once your order has been handed to the courier, you will receive a tracking number via email or WhatsApp so you can monitor your delivery status directly with the courier.

If delivery to your address fails and we do not receive any feedback from you, your package will be returned to our premises at:

You may then collect your order directly from our shop. If you require us to redeliver, a new delivery charge will apply.

Customers are welcome to collect their completed orders directly from our studio at no delivery charge. Self-collection is available during our operating hours.

You will be notified via email or WhatsApp when your order is ready for collection. Please bring your order confirmation when collecting.

Our courier service may request a signature from the intended recipient upon delivery as proof of receipt. The delivery is considered complete once a signature is obtained.

In circumstances where the intended recipient is unavailable, the courier may deliver the order to the reception or security of the recipient's address and obtain a signature from that person as proof of delivery.

If your parcel arrives with visible external damage, we recommend refusing the delivery and notifying us immediately. If damage is discovered after opening the package, contact us within 24 hours of receipt.

Please retain all original packaging and provide clear photographs of both the damaged product and the packaging for our assessment.

For any shipping-related enquiries, delivery status updates, or concerns, please reach out to our team. We aim to respond to all queries within 1–2 business days.